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Privacy and Cancellation Policy

I only have collected data that is relevant to your therapy. This is stored on a password protected and encrypted drive or cloud-based server. I only collect basic information such as name, address, email, and contact numbers. And the basic information on why you attended this therapy. The reason why I need to keep this data is to then create therapy sessions to fit your needs.

Data with contact information is kept so if I need to contact you in the event of a change of circumstances. Or to me to pass on to an emergency service if you are in danger to yourself or others. I do not collect any information which I do not need. All data remains confidential between me and you. However, I may talk to my supervisor about you to help with giving you the best therapy service available. My governing association membership requires me to keep records of my clients for adults this is 6 years from the completion of their therapy. 

For clients under the age of 18 years old. I am required by GDPR law to keep records until they turn 21 yrs old or 6 years from the end of their therapy. Whichever is greater. This includes all data including why and notes taken during therapy.

Paper documents will be scanned, stored electronically and then will shred upon completion of your therapy. You have rights and if you feel any information, I have processed on yourself is incorrect you can request to see this information and have it corrected or deleted.

If you are not happy with how I have handled your personal information you can contact me at: joanne@calmyourmindtherapy@gmail.com

If you are not satisfied with my response or believe I am processing your personal data not in accordance with the law, you can raise your complaint with the commissioner’s office  https://ico.org.uk?/